Susan has worked in the Computer Industry since 1986, specifically within the Training Area since 1990.  She is a well received and respected instructor with knowledge and experience in many applications.  To view the list of applications, visit the Areas of Knowledge page.  Listed below are relevant qualifications:

Microsoft Certified Trainer (MCT)

April 3, 2009 - 2014

from Microsoft Incorporated
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Microsoft Certified Application Specialist Instructor and Microsoft Certified Application Specialist (Office 2007)

February 17, 2009

from Certiport Incorporated
Discontinued in favor of MCT above.

Certified Woman Business Enterprise

December 14, 2005 - 2013

from the Commonwealth of Pennsylvania
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Microsoft Office Specialist Master Instructor and Microsoft Office Specialist Master (Office 2003)

August 2005

from Certiport Incorporated

Microsoft Office Specialist Master Instructor and Microsoft Office Specialist Master (Office 2000 & 97)

September 2002

from Certiport Incorporated
Program name change.

Microsoft Office User Specialist Master Instructor (MOUS MI) (Office 97 & 2000)

September 2001

from Certiport Incorporated
Involves becoming MOUS Master and CTT+ (see below).
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Certified Technical Trainer (CTT+)

September 2001

from CompTIA
CTT from Chauncey transferred to this certification.

Microsoft Office User Specialist Master for Office 2000 (MOUS Master)

November 2000

from Nivo International
Involves passing the Word (Expert), Excel (Expert), PowerPoint, Access, and Outlook exams.

Microsoft Office Authorized Instructor (MOUS AI)

March 2000 - 2001

from Nivo International
Involves becoming MOUS Master and CTT (see below).
Nivo discontinued this accreditation in the Summer of 2001. See MOUS MI above.

Microsoft Office User Specialist Master for Office 97 (MOUS Master)

April 1999

from Nivo International
Involves passing the Word, Excel, PowerPoint, and Access Expert level exams.

Certified Technical Trainer (CTT)

October 1997 June 2001

from the Chauncey Group International
Demonstrates a mastery of instructor knowledge and performance as defined by the International Board of Standards for Training Performance and Instruction.
CompTIA took over this program in June 2001. See CTT+ above.

How to Teach People to Use Computers

October 1992
with Elliot Masie of the Masie Institute (Ziff-Davis/Element K)

Graphic Communications 3 Conference and Seminars

April 1991
in Philadelphia, Pennsylvania

Designing with Desktop Publishing

April 1990
from the Business and Professional Research Institute

COBOL Programming

June 1988
from the Pennsylvania State University (York Campus)

Bachelor of Science Degree in Mathematics

June 1985
from the Pennsylvania State University